Catalog Search Results
Author
Pub. Date
2019
Formats
Description
SPEAK UP AND PERSUADE
At some point in our lives, we've all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn't following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively....
At some point in our lives, we've all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn't following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively....
Author
Pub. Date
2016
Description
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In “Mastering Civility”, Christine Porath shows how people can enhance their influence...
Author
Pub. Date
2015
Formats
Description
Words. They can seem tiny and insignificant, but they have tremendous power. They create our atmosphere, ignite psychological connections, shape our thinking, determine our actions, and ultimately construct our reality. Our words can strengthen relationships or tear people down, lead to success or ruin a lifetime's legacy. Words can truly change our world. It's up to you to determine whether that change will be for better or for worse.
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